Dock Yard PDF Print E-mail
Quality and service

 

 

PT. PERTAMINA (PERSERO) Marketing & Trading Directorate - Shipping has established itself as one of the leading repair facilities in Indonesia. To all passing or operating ships in our archipelago, We are a full-service docking facility offering a wide range of essential services; 24 hours-a-day, affordably and without time con summing course deviations. We cover Indonesian water with our five docking facilities, which are located in Pangkalansusu / Pangkalan Brandan, Dumai, Bagus Kuning/Plaju, Balikpapan and Sorong.

We aim to provide a consistent quality of product and service, which meets the customer’s needs and contractual obligations in accordance with the agreement of all personal and vision of our docking facilities, we have tipulated that our policy is always enhancing the supremacy of competitiveness : speed, quality and service. In order to meet this objective, we must all :
  • understand and meet the needs of our customer, whether they be external to the company or internal staff.
  • Understand or contractual obligations.
  • Ensure that we provide a consistent quality of product and services to meet these requirements.

We are committed to continuous quality improvement in all of its products and services and in all its operation, in other to provider our customers with an effective product and service. A highly flexible and efficient repair organization guarantees that every order is executed within the shortest time and to the highest quality.

Achievement of this policy involves all employees who are responsible for quality of their work, and to whom this policy has been explained by the Management. The objectives of the quality system are :

  • To maintain an effective quality system which meets the requirements of ISO 9002.
  • To achieve and maintain an economic level of quality which enhances our reputation with our customers.
  • To endeavor at all times to maximize our customer satisfaction with the product and services provided.

Contact Person

<> Dumai shipyard
+62.765.31094 (direct)
+62.765.31631 (direct)
+62.812.27500948 (mobile)

Sorong shipyard

+62.951.3100346 (direct)
+62.951.322595 (fax)

Pangkalan Susu / Pangkalan Brandan shipyard

+62 620 51005 (direct)
+62 620 51100
(fax)

Bagus Kuning - Plaju shipyard

+62 711 642250 (direct)
+62 711 642139
(fax)

Balikpapan shipyard

+62 542 515640 (direc)
+62 542 515399
(fax)
 
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